General terms and conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer may exercise the right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the trader;

Day: calendar day;

Continuous transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable data carrier: any means that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;

Right of withdrawal: the consumer’s right to withdraw from the distance contract within the cooling-off period;

Trader: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: a contract concluded within the framework of a system organized by the trader for distance selling of products and/or services, using one or more means of distance communication exclusively up to and including the conclusion of the contract;

Means of distance communication: a method that can be used to conclude a contract without the consumer and trader being together in the same room at the same time;

General Terms and Conditions: these General Terms and Conditions of the trader.

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Article 2 – Identity of the Trader

UK Coat Drop

Oxford Street, London

Email: ukcoatdrop@gmail.com

Phone: +31 6 47017356

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Article 3 – Applicability

These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.

Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the contract is concluded, where the terms can be inspected and that they will be sent to the consumer free of charge upon request.

If the distance contract is concluded electronically, these terms and conditions may, in deviation from the previous paragraph, be provided electronically in such a way that the consumer can easily store them on a durable data carrier.

If specific product or service conditions also apply, the consumer may always rely on the provision that is most favorable to them in case of conflicting terms.

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Article 4 – The Offer

All offers made by UK Coat Drop are non-binding and may be modified at any time.

The coats and related products offered are described and depicted as accurately as possible. Images are an accurate representation of the products offered, but slight color variations may occur due to screen settings.

Each offer contains clear information regarding:

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Article 5 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and complies with the stated conditions.

When the consumer accepts an offer electronically, UK Coat Drop will immediately confirm receipt of the acceptance electronically.

UK Coat Drop takes appropriate technical and organizational measures to ensure secure electronic transmission of data. If electronic payment is possible, appropriate security measures will be implemented.

The trader reserves the right to refuse an order if there are justified reasons, such as suspected fraud or payment issues.

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Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason.

During this period, the consumer must handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to assess whether they wish to keep it.

If the consumer exercises the right of withdrawal, the product must be returned unused, undamaged, and in its original packaging.

Withdrawal requests must be made via email to ukcoatdrop@gmail.com. After notifying the trader, the consumer must return the product within 14 days.

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Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the return shipping costs are at the consumer’s expense, unless the product is defective or incorrectly delivered.

UK Coat Drop will refund the purchase amount within 14 days after receiving the returned goods, using the same payment method used for the original transaction.

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Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

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Article 9 – Prices

All prices are stated in euros, including VAT, and are subject to printing and typographical errors.

Prices will not be increased during the validity period of the offer, except for changes resulting from VAT adjustments or legal regulations.

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Article 10 – Conformity and Warranty

UK Coat Drop guarantees that the delivered products comply with the agreement, the specifications listed in the offer, and reasonable standards of quality and usability.

Any defects or incorrectly delivered products must be reported in writing within 14 days of receipt via ukcoatdrop@gmail.com.

The warranty becomes void if:

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Article 11 – Delivery and Execution

UK Coat Drop will take the utmost care when receiving and executing orders for products.

Orders are generally processed within 1–3 business days and delivered within 5–8 business days, unless otherwise stated.

If delivery is delayed or an order cannot be fulfilled, the consumer will be informed within 30 days after placing the order. In such cases, the consumer may cancel the contract free of charge and is entitled to a full refund.

The risk of damage or loss of products rests with UK Coat Drop until the goods are delivered to the consumer or a designated representative.

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Article 12 – Payment

Payment must be made using one of the payment methods offered during the checkout process.

The consumer must promptly report any inaccuracies in payment details provided or stated.

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Article 13 – Complaints Procedure

Complaints about the execution of the contract must be submitted in writing to ukcoatdrop@gmail.com within 7 days of discovering the issue.

Complaints will be answered within 14 days of receipt. If a complaint requires more time, the consumer will be informed when to expect a detailed response.

If a complaint cannot be resolved amicably, it will be treated as a dispute subject to legal resolution.

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Article 14 – Disputes

Contracts between UK Coat Drop and the consumer to which these terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.

UK Coat Drop

Oxford Street, London

Email: ukcoatdrop@gmail.com