What are the shipping costs?
For orders over £50, shipping is free within the UK. For orders under £50, a £10 shipping fee applies.

What is the delivery time?
Orders are processed within 1–3 business days. The estimated delivery time is 5–8 business days, depending on your location and any customs delays.

How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking link, allowing you to follow your delivery in real time.

How can I return my order?
If you’re not satisfied with your purchase, please contact us within 14 days of receiving your order at ukcoatdrop@gmail.com for return instructions.

Are there any return costs?
Yes, return shipping costs are at your own expense.

What is the return period?
You have 14 days from the date of receipt to register your return.

What should I do if I receive a damaged or incorrect item?
Please check your order within 24 hours of receipt. If you notice any damage or errors, contact us immediately at ukcoatdrop@gmail.com.

What does the warranty at UK Coat Drop include?
UK Coat Drop guarantees that its products comply with the agreement, the stated specifications, and reasonable standards of quality and usability. If agreed upon, UK Coat Drop also ensures that the product is suitable for purposes other than normal use.

How long is the warranty period?
The warranty period corresponds to the manufacturer’s warranty period. This duration may vary depending on the product. Please contact our customer service team for specific information about your item.

What is covered under the warranty?
The warranty covers defects resulting from manufacturing or material faults. The warranty does not apply if the customer has repaired or modified the products themselves or has had them repaired or altered by third parties. It also becomes void if the products have been handled carelessly or used in a manner inconsistent with the instructions provided by UK Coat Drop or on the packaging. Additionally, the warranty does not apply if the defect is (partly) due to legal requirements concerning the nature or quality of the used materials.

How do I submit a warranty claim?
Please report any defects or incorrectly delivered products within 14 days of delivery in writing to ukcoatdrop@gmail.com. Ensure that the product is returned in its original packaging and in new condition.

What happens after submitting a warranty claim?
After receiving your report, we will contact you within 14 days. If the claim is found to be valid, we will replace or repair the product free of charge.

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